The Jacobs Live Chat Service is open for the following hours:
Monday – Thursday: 9:00am – 5:30pm
Friday: 9:00am – 5:00pm
The Jacobs Live chat service is available for customers who do not wish to or are unable to speak to the organization on the phone. This service allows you to ask any query, question, or concern that you would expect to ask on the phone, but it is completely free. The web chat team is able to help and support you with payment inquiries, setting up direct debits and payment plans, and discussing income and expenditure. The specialist team of online advisors will also be able to amend your personal details and answer any complaints that you may have.
The live chat service can be found via the icon on the right-hand side of the screen, or by pressing the contact button on the menu. Before the chat is launched, you will be required to enter your reference numbers. Thereafter you will be taken to the next available agent who can help you with your query.
To access the Jacobs Live Chat Service, please click on the image below
Jacobs Customer Service:
You can contact Jacobs customer service via live chat phone or email. You can alternatively visit their office during office hours. Their customer service is available from 9am to 5:30pm from Monday to Thursday and 9am to 5pm on Fridays.
Jacobs Contact Number: 0345 601 2692