You can use the Holiday Extras email addresses for making complaints and sending your feedback. If you want to speak to a live customer service agent, use the Holiday Extras Live Chat instead.
For sending your complaints, fill out the form below:
Most email requests are replied to within 5 working days, however, depending on the case, it might take more. To submit your complaint, please prepare all the supporting documents, such as your invoice, photo proof of the problem, or any other supporting document that you can provide. You will need to fill in your booking reference number as well.
LiveChat Directory is not affiliated to, linked with, or otherwise endorsed by Holiday Extras. All product and company names are trademarks or registered trademarks of their respective holders.
- Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
- Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
- State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
- Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
- Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
- State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.