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First Direct Bank Live Chat

First Direct Bank Live Chat is Open for the Following Hours:

24 hours a day – Seven days a week

First Direct Bank Live Chat

For accessing First Direct Bank Live Chat click on the following link.

First Direct Bank Live Chat

You can access the chat using your mobile app or using the online banking web application.

How to Contact First Direct Bank Live Chat

You can contact First Direct bank’s customer team by clicking the contact us tab present at the top of the homepage. Once you click the ‘contact us’ tab then you will be redirected to a new webpage where you will find several contact options including live chat.

For initiating the live chat session, click the live chat button and soon you will be connected with a customer service representative who will ask you some questions for establishing your identity as the bank’s consumer. Once your identity is established then you can go ahead with your query.



  1. Chris Hunt

    I am in China and you have replaced the FD app with a new one down loadable from play store. I cannot access Google services or play store from China. The old app has been disabled so I cannot access my banking or live chat or any other method to contact you. Please help! My Google email is not available either so you cannot contact me. This is very inconvenient indeed. Any solution?

  2. Ashu

    Hi First Direct Team
    Very good morning.
    I have relocated to a new city in UK and changed the address under profile in the menu – through the mobile app.
    Do I need to change the address anywhere else or is it only in the mobile app in the ‘Profile’ option for all the communications including postal.
    Best Regards

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