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Debenhams Live Chat

Debenhams Live Chat Is Open For The Following Hours:

Monday to Friday: 8:00 am – 11:00 pm
Weekends: 8:00 am – 8:00 pm

Debenhams Live Chat

Debenhams is a top international, multi-channel brand with a British heritage providing a Live Chat facility on its website. This facility helps customers if they have got any questions about shopping, products, orders, delivery and returns, payments, and discounts. The experienced and friendly support staff assist the customers in a professional way. The staff also loves to get feedback, and suggestions for improving the customer experience.

The Live Chat feature can be found halfway down the page on the right-hand side. You can click on the green button “chat to Debenhams”, to get help from one of the customer support team members.

To access the Debenhams Live chat you can click on the image below

Debenhams Live Chat

** Debenhams Live chat has been disabled for the time being.

Debenhams Customer Service

You can contact the Debenhams customer service team via live chat, and email. Debenhams does not offer a phone number, so you can only write to them via social media or live chat, and/or email. Emails will be responded to within 48 hours and social media contacts will be replied to within 10 hours.

Debenhams Customer Service Contact Number:

Since Debenhams does not offer customer service through calls, you can contact them via Twitter, Facebook, or Instagram messaging.

Debenhams Twitter
Debenhams Facebook Messanger


  1. maggie Garside

    Good morning Please can you help me I received my order yesterday but i didn’t get my full order I received one blue dress but not black dress …EVRi delived it from Cody tracking number T01TFA0082843574 Will I received it separately … Kind regards Maggie Garside

  2. Penny Hobson

    Email received from yourself: Thank you for shopping with us! We hope you’ll write about your Petite Military Blazer while it’s still fresh in your mind. Click the stars to get started:

    I have not received my order or received a confirmation email with order number on. Could someone please contact me so that I can either receive my goods or a refund. Thank you

    • Live Chat Admin

      Hello Beverly,

      I emailed you your return label – you can find more information on how to return your product on the label.
      Print the label, affix it to your parcel, and find your local Customer Service Point.

      Let me know if there’s anything else I can help with.

  3. Sarah Ansell

    Order DU********9 – Expensive item from Living and Home, via Debenhams online. I have been trying to return an item received on 11 November. I have sent countless emails and on one occasion even received advice that it would be collected on 24 November. Stayed in all day – nothing. Many emails later and I was asked to advise when I could be in after 29 November. Advised I could be at home on the 1 December – no reply. Several emails later and I received a response, when I could I be available after 4 December!!! Outrageous!!! Never buying from Debenhams again and am in the process of escalating.

  4. Tracey Caffrey

    I have a coat to return but have no way of returning it. whenever I go online to the returns dept. it recognizes my order but then when I proceed to the next step, it says it doesn’t recognize either my email address or order number. I have been trying to return this coat for two days and am getting nowhere.
    My order number is ; DU******06-A
    Please can you help me!


    It is such a nightmare trying to return parcels
    Could you please send me a returns label for o/no DUX*****01 I have paid for post office service

  6. Anna

    Waste of time contract Debenhams on there chat line my parcel was damaged by Evri no replacement this is the second time and no refund (DUXO22608849)

  7. Annie Peart

    It is a NIGHTMARE getting in contact with you. I have sent two emails all returned as not correct email address – but I can’t find one on your site! Are you trying to make it difficult to contact you?

  8. Janet Brown

    I received an email from you on the 7th saying my order is on its way. For the last few days Evri tracking says that they have it and that’s it. Contacted Evri with no success.

  9. Laurie Walford

    I need to return an item but there was no return details in the parcel Order number DUX011357924 Tyrone textiles ltd
    Ref No SAV01EYEC54

  10. Nalina

    Refund- Floral Print cow; neck jumpsuit navy 12
    Sold by.-£50
    Order No: DUX010838056
    I have returned it on 21/07/23 and I have not received the refund yet. Could you please look into this matter and refund my money?
    I have received the refund from Goddiva and Klass.

  11. Paula Jukes

    Order No. DUX 021136166. I have had no confirmation of this Order. I will cancel the payment of £61.20 unless I receive your confirmation.

  12. Nasim Saleemi

    I need to return sunglasses I purchased from Debenhams online but there was no return label or instructions
    enclosed with parcel. Please find below the order number and detail.
    Glasses from Resultco Watches
    Order no. DUXO10468703.
    Sold by: Ideal Fashion
    Order Date: 19/06/23

  13. Sandra Meigh

    My daughter bought my husband a fleece he has worn it for less than a week and the sleeves have gone bobbly I am very disappointed in the quality of this fleece.

  14. Raymond jones

    Trying to renew travel insurance is very poor we ring you .and say you are closed when we clearly ring during your opening hours

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