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Costa Coffee Live Chat | Customer Service

Costa Coffee Live Chat is Open for the Following Hours:

Unavailable now – You can contact them using the form below or use the alternative contact methods mentioned on this page.

To start a ticket with Costa Coffee, click on the link below:

costa coffee live chat ticket

The company replies to emails within 48 working hours of submission.

Costa Coffee Customer Service

You can contact the Costa Coffee customer service team by email only. The live chat feature is currently not available, therefore the fastest way to get in touch with Costa is to use their email form.

You can use the contact form to submit your complaints and/or service-related queries.

Costa Coffee is a multinational coffeehouse chain that was founded in London, UK in 1971. It is known for its high-quality coffee and a wide range of other beverages, including teas, hot chocolate, and fruit coolers. Costa Coffee also offers a variety of snacks, sandwiches, and cakes.

The company has a distinctive brand image, with a red and white logo and a warm and welcoming atmosphere in its cafes. Costa Coffee has more than 4,000 locations worldwide, including many in the United Kingdom, but also in other countries such as China, Poland, and the United Arab Emirates.

The company is committed to sustainable and ethical practices, including sourcing high-quality coffee beans through direct trade relationships with farmers and reducing its environmental impact through initiatives such as using renewable energy sources and reducing waste. Overall, Costa Coffee is a popular and well-regarded coffeehouse chain that offers a great selection of drinks and food in a comfortable and inviting atmosphere.


  1. T garner

    Just visited Costa at airport business park Southend Rochford ss4 1yh. I found the person on the till Ben was not trained and didn’t now gown to use the till probably or know the prices. The shift manager was so rude who was Toni. I vist a lot of costas and I found the staff dreadful

  2. Hilary Kenny

    Hi, I have lost my Costa coffee card, I use the Costa coffee shop at White Lion Park , Dunstable and the Costa at Houghton Regis, I have a couple of free coffees on the card, please advise

    Kind regards

    Hilary Kenny

  3. M Bland Roberts

    I visited your Mold premises about 4pm today. I have now realised that I have left my shopping bag behind. It is a brown roll ups bag contains a cream wool throw purchased from British Heart Charity shop along with an umbrella and shirt. I am in my late 70’s and having a rest at the time.

  4. Jackie Coupland

    I have lost my Costa Card. I can’t get the app on my phone so is it possible to have a replacement card please? Thank you.



  6. DONNA

    I’d like to comment on one of your staff members from your mount vernon store ,
    On their outstanding customer service, it don’t matter what day or time you come into store, JULIE, if working offers the most friendliest and outstanding customer service, it is an absolute pleasure to have JULIE serve you, offering a friendly smile and chat whilst making your drink,
    She seems such a asset to your store ,always look forward to seeing her smiling welcoming face.

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