You can use the Clearpay email addresses for making complaints, refunds/returns, verification queries, account-related problems, or any other general queries.
For complaints and feedback, send an email to:
Make sure to include your name, address, order reference, and supporting documents for your submitted complaint to help with expediting your complaint process.
For any other general questions, you will need to fill out the form below:
Most email requests are replied to within 2 working days, however, depending on the case, it might take more. For more urgent queries, you can use Clearpay Live Chat.
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I have bought goods and returned them back to ASOS 3 weeks ago : Clearpay Order Number: 40*******0.
The problem is I haven’t received the money and I haven’t got the £56 to pay towards my bill. can I split the bill or move it to further dates. I have tried to do this on my account but its not letting me to do it. Please help.
Hi ay don’t receive phone payment bak ay return 2 item and ay pay 78 de lire first payment end return only 10 paunti
Where is my refund of £25 it’s been 2 weeks now