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Buyagift Live Chat

Buyagift Live Chat is available for the following hours:

From Monday to Friday, from 9 am to 5 pm is a website where you can purchase gifts for loved ones. There is a wide range of gifts available, from experiences to personalized items. You can also add a personal message to your gift, making it even more special.

buyagift logo

You can get help regarding your order, delivery process, and refund/returns policy, or any other account-related issues. To connect to a live agent, follow the link below and you will see a green “help” button at the bottom right side of the screen.
In the input area, type in “get in touch” or click on the get in touch button that appears at the bottom right side. Then click on the black “live chat” button at the bottom.


buyagift chat instructions


Access the live chat using the link below

buyagift live chat

How To Contact Buyagift Customer Service?

You can contact the Buyagift Customer service team via live chat, phone, and email. We recommend using their online chat service as it has a much faster turnaround time. Email requests can take between 2 to 3 business days to be handled. You can also contact their phone number every day of the week from 9am to 5pm.

To contact Buyagift through phone calls you can dial: 0208 275 5244

How do I speak to someone at

Buyagift online chat is a service that allows you to connect to customer service agents online. You can connect to their web chat during their working hours, from 9am to 5pm, 7 days a week. Follow the instructions provided on this page to connect to Buyagift live chat.

Tried everything and nothing works? Try emailing them at (corporate customers)


  1. sharon miners

    I have been trying to contact you for some time now, my voucher has not been delivered tried corporate telephone number, contact form etc no option now but to get a refund through mycredi card. Really poor , well no customer service as you can not talk, phone or email your company it seems.

  2. Dr Anthony John Walmsley

    I have had a live chat with Sylvester this morning who has said he has sent me a £20 voucher for future use. It hasn`t arrived. Booking my event has been a nightmare also – taken me the best part of 2 days.

  3. Kathleen Roberts

    I have a query but can’t access live chat. Your number has a recorded message but no ability to speak to anyone which is worse than useless. Please contact me.

  4. nicola jayne pollard

    I have been trying to contact you for months. Email, and live chat which doesn’t work, keeps going around in circles. Which is extremely annoying. I have also tried the number above which of course isn’t answered!

    I brought a helicopter experience for my husband birthday back in February 2023. He booked the experience but had to cancel due to an operation (well within the cancellation date). Now he wants to use the voucher but the code keeps saying already redeemed and there is no way to contact the centre direct.

    How can we arrange the experience? Need an answer immediately

  5. Jim Fallow

    I have been trying to contact buyagift for a couple of weeks. I have sent two emails, neither of which have been acknowledged, can’t find live chat on their systems, phoned 020 8275 5220, 0844 888 2882 and 020 8275 5224 all of which have a ‘number not recognised’ repsonse and 0870 444 2577 and 0870 444 2575 which are not in service. Using their drop down boxes in the contact me section brings up a ‘follow’ button which doesn’t work. I have used Firefox and Edge. Please can you let me know how I can get to speak to somebody?

  6. Angela Ingle

    I bought my brother a 2 night Memorable Break from W H Smith for his birthday but subsequently upgraded this online! Smiths have informed me I need to get in touch with yourselves for a refund of original! Have tried to do this via Live Chat but no response despite trying several times! One of the automated responses advised to go back to the shop – I have but Smiths say they can’t refund I have to get in touch with Buyagift! Can someone help with a refund please before I explode as I’m just going round and round in circles!

  7. Daz

    The reason live chat doesn’t work could be the browser, it wouldn’t work for me in Firefox but it works in Tor browser.

    • Live Chat Admin

      Hello Jackie,
      I understand your frustration, however, we have no control over the availability of their chat team. I forwarded your message to their team. Hopefully, they will get back to you.

  8. Jackie Plass

    Hello i am trying, like many others as it seems, to contact Buy A Gift as i need to amend my booking for next week as my dog is terminally ill. I have spoken to the hotel but they say i need to speak to Buy a Gift. I am going round in circles. The phone is for corporate clients only, so i can only assume that us mere mortals are not important as key customers. If any one from Buy a Gift is monitoring feedback, can someone please have the courtesy of contacting me. The live chat does not exist so i am not sure why that is advertised everywhere!

  9. Frederick Clark

    Your phone number not working. I’ve been on live chat twice and after spending nearly 2 hours still no reply it just keeps saying 2nd in the queue but there’s no more response

  10. Lauren

    Why is the live chat still not working? The autobot is not able to help me and there is no page on the website that answers my question. My voucher says it’s been redeemed but I only received it in January 2023 and have not used it. How do I fix this so that I can enjoy my birthday gift??

    • Live Chat Admin

      Hello Lauren,

      I just checked the live chat link and it works on my end. Can you retry the link now? (Make sure to click on “get in touch” when you’re connected to the chatbot).

      You can alternatively dial 0208 275 5244 to speak to the customer service team.

  11. J Tickle

    I’m desperately trying to contact buyagift as many others. Phone number doesn’t work, live chat links don’t work, I’ve used live chat with them in the past but no luck now. i have some vouches that are due to be used and I can’t find them in my emails or downloads. help needed!!

  12. Dan

    What an atrocious live chat have. I have just spent 15 minutes trying every possible question I can, only to be looped back to the same 3 utterly irrelevant FAQ’s. One of them even tells me to use live chat if I need to speak to a person. Utter rubbish and no phone number anywhere on their site, luckily I found one here. Thank you livechatdirectory.
    As an aside, have put up some very small print which says that due to unforeseen circumstances (such as what? This is a somewhat broad statement) our voucher for a 4 course meal, with wine, for 2 people, has been changed to a £59 voucher. The whole point why somebody bought us the voucher, was the extra you receive in terms of value. Now they’re just treating it as if it was money.
    Useless, uncontactable, rip-off merchants. It’s no wonder they hide behind a bot when they know they are doing things like this to customers.

  13. Zoe Godfrey

    You are actively still advertising our business details on your website.

    We have not accepted your vouchers for over a year and have reached out to you numerous times.
    We are now telling your customers to seek a refund from you due to this.

    Please contact us asap to remove our business details from your website.

    You’ve had over 12 months to resolve this issue.

    Woodside Riding School

    • Live Chat Admin

      Hello Zoe,

      I just went ahead and forwarded your request to their team. Hopefully, they will delete the voucher on their platform as soon as possible.

      For further queries, you can use the link on this page to directly contact Buyagift sales team to resolve your issue.

      LiveChatDirectory Team

  14. Mrs S Blay

    I have now had a call from a lovely lady called Carly who has explained about my vouchers, for which I was unaware as to why my original voucher was no longer valid. Thank you for taking the time to explain. I am very happy with this explanation. Thank you Carly for calling me back. I appreciate your call and explanation. Mrs S Blay

  15. Mrs S Blay

    Have tried to call yet again today at 2.10pm but it now says the offices are closed! Unable to get on live chat. Can you please tell me what I am supposed to do to resolve an issue I have with my voucher which runs out on 3rd FEBRUARY 20223!! Mrs S Blay

  16. Mrs S Blay

    I have been trying for weeks to resolve an issue with my gift voucher which runs out on 3rd February 2023. I am still waiting to resolve this issue, but am becoming more and more frustrated as the days tick by. I have been put on to another site which charges £1! What is all this about? I can only assume it is a SCAM so I have not taken this any further. I have also contact them by phone at 1045am this morning only to be told that the OFFICES ARE NOW CLOSED!! This is the most difficult site to find your way round. There is no-one to speak to or contact. The only way forward is to complain! One very dissatisfied customer.

  17. Susan Read

    Your live chat link doesn’t appear to work. I therefore phoned at 15.30 on a Friday to be told that your offices are now closed as they are open between 9 and 5 Monday to Friday. Hmm. Really? Are you working in a different time zone from me?


    I need to contact you as my voucher has expired by days but cannot extend on line because the hotel no longer use Buy a gift BUT the hotel will honor the voucher They told me to get in touch with you as all vouchers in the next 2 months.will be honored.

      • sandra julie linda stokes

        it keeps saying offices are closed and your live chat button dont work i need a refund and no way of contacting you

        • Live Chat Admin

          Hello Sandra – You can open a live chat by following the link on this page and clicking on the green “help” button at the bottom of it.
          I just opened a chat with Buyagift on your behalf to make sure our link works properly.
          You can alternatively share your voucher code with us and I can send it over to Buyagift for a refund.

  19. Claire Leverson

    I still haven’t been sent my e-voucher and I can’t speak to anyone. Phone number is not in use and live chat is not working!

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