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Arriva Bus Live Chat | Customer Service

Arriva Bus Live Chat is open for the following hours:

Monday to Friday from 8am to 6pm. 

Arriva Bus Live Chat

This webchat page offers information that allows you to talk to a member of the customer service team right from your desktop, mobile, or tablet device.

Whether you want to know your nearby bus’s timetable or you would like more information about any of Arriva’s services then the quickest and easiest way to get the answer your after is to use the Live Chat service

To access the Arriva Bus Live Chat click on the link below

arrivabus live chat

How To Contact Arriva Customer Service?

You can contact the Arriva Bus Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

Arriva Bus Contact Number: 0344 800 44 11

Arriva Customer Service Opening Times:

The customer support team is available from 8am to 6pm on working days and is closed on weekends. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Jagjit

    Hi I need someone’s help please, I started traveling in buses from 2nd of Jan, before I never go by bus so my friend suggested me to download arriva app nd buy online flexi bus pass. When I use it on 2nd jan, it didn’t work so I was getting late so I requested to driver can I get single ticket, because I never travel in buses before so I didn’t know about tap off. Next day again when I try to use my bus pass it didn’t work I was upset so again I bought ticket nd forgot ( sorry not forgot actually I didn’t know about this) so next day I noticed some people tap their card then I checked on you tube. So after maximum 10 days what shall I do ??????

  2. Sonia

    i accidently bought two child tickets which will expire on the same day and please can i get a refund and can you cancel the tickets

  3. Nickola Wilkes

    I purchased an Ad DAY Regionwide ticket yesterday . I asked for an all zones all busses ticket ,as I was travelling from Blyth to Hexham , I paid £9.00.
    I then went on my way to Hexham . I was refused use of the ticket when I got Go Northeast bus, so I ended up paying £6.00 , £2.00 for each bus , although I paid £9.00.
    I need up out of pocket. Would it be possible to receive a refund as I have been missold the ticket in the first place.

  4. Chloe Ellis

    Can someone please contact me about my Arriva bus pass which was an annual one that has been wiped for days now and can’t get back I would like a refined of it back as I need it for collage I am not happy

  5. Michelle

    Your arrva app does not work at all I have tried lots of times it hasn’t been working for a few weeks now you need to fix the app because I definitely need it for college

    • Shebika Ali

      Hi my sons pass isn’t working on the bus I paid on Sunday it worked Monday an now it’s not also my daughters pass was paid too an someone has stolen it from her picket too

  6. Lindsay Westmoreland

    What is happening to the buses in Wakefield? my children are struggling to get to school on time they need a reliable bus from west gate to windhill road around 7.15 am and returning around 2.30pm can you recommend a reliable bus that’s on time please, also what has happened to the 105?

  7. Jerome Joseph

    I am planning to go to Hemel Hempstead on Friday 24 September from Oxford and returning to Oxford on 26 September. What type of ticket can I purchase from the driver?

  8. christopher moffatt

    I am a customer in Dewsbury West Yorkshire and i use your buses every day, im wanting to know what you have done with all this money what your drivers have,nt given back to customers since covid started last year there as,nt been nothing on your buses telling customers how much you have raised for NHS .

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