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Matalan Live Chat

Matalan Live Chat is Open for the Following Hours:

Matalan does not offer a webchat service, but you can contact their customer service team during these hours: 08:00 am – 06:00 pm from Monday to Sunday

If you prefer online contact methods, use the Matalan Email Address.

How to Contact Matalan Live Chat

You can call Matalan’s customer team by clicking the customers’ services link at the bottom of the homepage. Once you click the link then you will be redirected to a new webpage where you can find the phone number besides other contact options.

For initiating a call, you have to dial this phone number: 0333 0044444. After dialing, you will be immediately connected with a customer service representative who will ask you about the query. You can also contact Matalan via email or can write to them.

For accessing Matalan Live Chat click on the following link.

matalan live chat

Matalan Customer Service

You can contact the Matalan Customer service team via phone, and email. The phone can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled. You can email them at Matalan Email Address or call them at 0333 0044444

** During peak shopping days, customer service queues are longer than usual so you might experience a delay in receiving a reply from their team.


  1. Caroline Critchlow

    Hello, I received my chandelier today , item number 1NL-17996-WHT of which was expecting it to be white , but unfortunately , it is multicoloured. please can you contact me to resolve the error made. Please send me an email or voice message as i may be at work thank you Caroline Critchlow

  2. Sandra Rowe

    I ordered a item from Roman Originals it’s been delivered to Matalan Truro Cornwall don’t know why is this usual and when Cani pick it up havnt heard from matalan

  3. Nav

    You’re currently advertising a 20% cyber Monday discount code at the top of your own website which when I try to use, says that it has expired (which can’t be right otherwise why would you be promoting on your own site). Can you please honor the code that you are currently advertising.

  4. linda willavise

    where is my parcel i have paid 58 60 for was due to be delivered with evri on the 10th novemeber all it says its been delayed but why am still waiting for it i want a refund ASAP EVRI are useless

  5. Julie buller

    I ordered goods which came to£56-83 and have been billed for £68-20 my order number is 55307627 I would be grateful if u could sort this out for me please

  6. Elizabeth Obrien

    Hi have tried several times to place a order using the WINxxxxxxxx68. for 20% off my order it keeps saying wrong code.

  7. Miss Hamilton

    hi can’t count how many returns I have made. ordered two pretty coloured sweatshirts one a pull on hoody the other a coral sweatshirt in small .lovely material iall in Small…there are ridiculous! could get two people in them far to big…
    come on matalan get your sizes right!!!!please. past this email on please to staff that produce the sizes. They need to rethink!!!!

  8. Deborah Aston

    I placed an order for pick up from your Worksop Store,
    Order no.51162778 it originally said collection was 7/9th May, it is now 16th and I’ve heard nothing, please can u advise me what’s happening with my order.

  9. Irene Goss

    I ordered shorts last Friday which was 6th may before 6pm and paid for next day delivery , wasn’t able to get them till Tuesday 10th may when they arrived at store , I was going away and need them , just feel a bit robbed of paying for next day delivery , which didn’t happen , so was looking for a refund on the delivery charge , hope you can help with this , Mrs I Goss

    • Elizabeth Luck

      Good afternoon,
      Over the weekend I tried numerous times to place an order using code JUBILEE, for 20% off, unfortunately this code did not work.
      I emailed you on Sunday regarding this matter then I phoned customer service on Tuesday, they said that they would email me a 20% off code. I have heard nothing. I have phoned customer services again this morning, they again said that they would send me a code. I still haven’t heard anything.
      Kind regards,

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