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DBS Live Chat – Disclosure and Barring Service

DBS Webchat Chat is Open for the Following Hours:

From Monday to Friday, 9am to 4pm
Closed on Saturdays and Sundays

To start a live chat with DBS, click on the link below (only available within working hours):

dbs live chat

DBS Customer Service

You can contact the DBS Customer service team via live chat, email, and phone number. The live chat can be used for a faster turnaround time and has less than 2 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

DBS Contact Number: 03000 200 190
DBS Email Address:


  1. Benedicta Patience Abebrese

    Please I want to use my passport instead of passcard to verify my ID at the post office tomorrow because my letter expire on Thursday 28 September, 2023.

  2. Another Customer Who Cant Get Help

    What a shoddy shambles of the services that are run by this crooked government nothing works it’s all broken just like the Polotricks of this god for saken country!

  3. Isabelle

    Hello. We are to become a registered charity which acts as an Association for professionals. We would like to carry out a DBS check on our potential members to ensure they are fit to work with children and adults. I understand that if a professional is not yet registered we can apply for an DBS check through a Umbrella company. However what is the process if the professional already has a DBS certificate and we need to check it?

  4. Elaine Dennett

    I have been told that my friends DBS was returned in October of last year but she has still not received it.

    Her name is Katie Rookes and her reference number is E******5

    Can you give some advice

  5. Mahesh babu Motupalli

    I am Mahesh babu Motupalli.I forgot my unique ID for update the my DBS.Can you please help me to find my Unique ID.
    Mahesh babu Motupalli

  6. Joelma Semedo

    I there!

    Please I would like to find out why my DBS application is taking long? I have been tracking it and the progress is on the stage 4 for about 20 days

    I am 100% sure I have no criminal record which probable would be the case for delay.

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