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By Miles insurance Live Chat

By Miles Insurance Live Chat Is Open For The Following Hours:

7 days a week, 10am to 4pm

Outside of their working hours, you can still contact them using By Miles Email Address.

By Miles Insurance can be contacted online via its live chat feature on its website. Live chat has proven to be the most efficient and instant communication channel when compared with email and telephone. Customers can get a quick response from webchat agents who provide them with real-time information on quotes, claims, and changes to personal details

The Web Chat option can be found on the bottom right-hand side of the page. Once you click on the green button with an “envelop” symbol, you will be contacted by one of the operators of the customer support team.

To access the By Miles Live chat you can click on the image below

By Miles live chat

By Miles Customer Service

You can contact the ByMiles Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

By Miles Contact Number

In order to connect to By Miles Customer service via phone, dial this number 0330 088 3838


  1. Susan

    I do not believe there is a phone line for customer service and I also do not believe there are any agents to help! HOW CAN I CANCEL MY POLICY?

  2. Susan Loizou

    Have tried for 3 weeks to speak on the telephone and have been left holding for 39 minutes and then cut off. The service is absolutely appalling and I am trying to cancel my policy

  3. Dr. M. Maloney


    I have been trying to contact you for three days by phone. The phone message always returns to the start.
    I would like to know if I am insured with By Miles as I cant find a policy in my email account.

  4. Gerald

    Hi,my insurance due tomorrow did want to auto renew as quote was higher could you insure at last years figure reg no v340 per. Thank you gerald

  5. Alan.Entwistle

    Can you please explain to me why I have recieved a notice from you saying you are sorry to see me go when I have not made any request to leave .
    And you have sent a return envelope for me to return my tracker

  6. Richard

    Great product awful service. Been trying to speak to someone for 5 days to amend policy (cant do it online) without success. Will now look to replace insurance with another provider.

  7. colin marshall

    I have tried to get in touch with by miles car insurance as I need to change details and cannot remember what email and password I put in my registration is ExxxGD I cannot get anyone on the phone and the app has stopped working could you please email me asap please

  8. Linda Dube

    All of a sudden I cannot co tact your office. There was a London landline on Google few weeks ago but only number is the claims line.

  9. Syica hussain

    My car was collected by the lease company at 5pm yesterday 26th November. The policy has ceased at that time, please stop the policy and l will give details of what to do next as my new car is due to be delivered today that needs insuring. I forgot to remove the tracker but have left message at the garage to remove and l will collect on Monday. There is no number on by miles for me to speak to anyone about my insurance and live chat is not in operation either. Please get back to me ASAP my details
    Car reg of insurance to be terminated 5pm 26-11-21 is FY17 LKD
    Policy regerence – axiom speed agenda

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