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BT Live Chat

BT Live Chat Is Open For The Following Hours:

from 7:00 am to 10:30 pm – Monday to Sunday

BT Live Chat

BT Live chat has a team of experienced customer service representatives that specialize in phone, broadband, mobile, and TV services as well as global IT networks. It offers a Free Web Chat service for its customers to get help with a BT service or product queries, you can also give them information about any phone line faults, broadband, and email issues, billing inquiries, tracking or change an order, new sales inquiries, and domain technical inquiries.

The BT Web Chat option is available on the bottom left-hand side of the page. When you chose a category to talk about and click on “continue”, you are directed to a new tab to start a conversation with the customer support representative.

To access the BT Live Chat, you can click on the image below

BT live chat

How do I speak to someone at BT customer service?

BT online chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from 7am to 10:30pm every day of the week. Follow the instructions provided on this page to connect to BT live chat. If you prefer calls, you can use the phone number below:

BT Contact Number: 0800 023 2023

BT Customer Service Opening Times:

The customer support team is available from 8am to 9pm Monday to Friday and 8am to 8pm on weekends and bank holidays. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Sylvester kromah

    Hi i made a mistake this morning while trying to pay my bill and I mistakenly paid twice could you please refund the amount of 61.46 to my account thanks

  2. Frederick Barwell

    Why can’t BT or sky let me watch BT sports Box office I have been phoning BT and sky and neither of you ever want to do anything to help me both BT and sky are completely useless incompetent and do everything possible to keep on being unhelpful

  3. Mr. J H Jones

    We’ve got no land line so we can’t ring any help lines, our old analogue line no longer works though we were told it would still to allow the alarm system, our new digital phones have not been delivered, though Royal Mail say they have, can’t find a chat site to try and sort this, what a fiasco for a so called professional company!

  4. Mike

    This page is out of date. There simply is no online chat service at BT any more. Goodness knows why – you’d think it was the easiest thing to have people do from home, but there it is.

  5. Ann Forshaw

    Trying to get to speak to an actual live chat person instead of a robot is none existent. Most companies do a tually have a real live live chat person!!!

  6. Sue Hall

    I am paying £50 a month and only getting broadband No TV No home phone no mobile I have been ripped off by sky and now its you

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