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Brittany Ferries Live Chat

Brittany Ferries Live Chat is Open for the Following Hours:

From Monday to Friday: 09:00 – 17:30
Saturday and Sunday: From 09:00 to 16:00

Brittany Ferries Live Chat

How to Contact Brittany Ferries Live Chat

To access the live chat feature of Brittany Ferries, click on the link provided below and if it is within their working hours (refer to the top of this article), a “live chat” icon will appear and you will be able to initiate a chat with one of their customer service agents.

For accessing Brittany Ferries live chat click the following link.

brittany ferries live chat

Brittany Ferries Customer Service

You can contact the Brittany Ferries Customer service team via live chat, phone, and email. The live chat customer service can be used for a faster turnaround time and has less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

Brittany Ferries Contact Number: 0330 159 7000

Brittany Ferries Email Address:



  1. Irmine Mason

    Just rang the Brittany Ferries main line (03301597000) on a Saturday morning and persevered for just over half an hour. With the help of the friendly and efficient assistant I managed to change my booking (after my mistaking on the date when initially booking!). I just had to pay the difference of £19 as the next day was slightly more expensive but although having booked an economy ticket, I wasn’t charged any extra. Thank you Brittany Ferries!

  2. Graham Newell

    Brittany Ferries – impossible to communicate with you by phone, email, Twitter or Live Chat. This is beyond bad.

    I urgently need to amend a booking and this seems impossible as it involves a pet and cannot be done online.


    There seems to be no customer service. I have tried several times by email and phone to renew my membership and modify a booking, to no avail. As my final balance comes out on Monday and I still need to make a modification, I have sent yet another email explaining that I am unable to modify online, and hope that the changes will be noted and the final balance will take these into consideration. Sad service from a previously efficient company. Do not understand the fact there is no customer service. I was recommended by automatic email to use the livechat, but it does not work

  4. Anthea Ward

    My balance is due today and I have written to ask what do I need to do if after booking a car and caravan for the return journey, I didn’t want to bring the caravan home. My ref is FJ96079. If the balance can be taken today ( 21st Apr) for both could I still cancel the caravan at a later date and get a voucher for the difference? How much notice would I need to give you to cancel the caravan

  5. Alan Vassalli

    I certainly don’t want to share the love as suggested. I want to speak to someone online or on the phone,I’m in the same position as Miranda Wilson. Why can’t you be contacted?

  6. Patricia Parish

    Tried to phone no luck.Just wanted to know if you can add a passenger on my booking.Its so disheartening when nobody can get in touch with you. As a regular customer and just wanting a query answered its very disappointing not to be able to talk to you.

  7. Jan

    Oh dear, Brittany ferries, I was on the phone to you as you opened this morning—-all day, at a cost to me, I have been trying to speak to a person and all I got was music!!
    I have been out of hospital for four days after surgery, this stress isn’t helping.
    I need to change a booking for a later date when I will be strong enough to travel to Normandie.
    I am a club member and have travelled over and over to my French home for thirty years now.

  8. daniel Miners

    I have made at least 35 phone calls to Brittany Ferries over the last two days and every time the line is busy. It is astounding that after these many calls that not one line is free. I note on social media the many complaints regarding the lack of telephones being answered and also the fact that e-mails are totally ignored. It is difficult to be positive about what is happening here. We are longstanding customers of Brittany Ferries having a house in France and we realise that COVID has affected many businesses but the media reports are all saying about how Brittany Ferries communication has spiralled downwards and yet we are still expected to soak up price rises that have occurred over the last three years. We need to get over to France to sign important documents for the house and already have a ticket booked for another date and need to book an alternative date but cannot do this online and even that becomes difficult. Please look at what is happening here. I note that a post was put up recently that the lack of response to phone calls has been addressed but looking at social media i think this is a long way off and no way in fact to treat loyal customers.

  9. Miranda Wilson

    I am not being allowed to use my 2 vouchers which were issued in May 2020. I sent an email yesterday but the reply said there would be up to ten days delay in replying. I am therefore likely to lose my booking. The vouchers were valid for 2 years. Your phone lines do not work. It is completely shocking
    Miranda Wilson

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