Aura Insurance Live Chat is Open for the Following Hours:
Aura Insurance does not offer a live chat service. The best way to contact their customer service is through their phone number or email.
alternatively, you can fill out the form below to get in touch with us
For non-urgent queries, send an email to: queries@aurainsurance.co.uk
Aura Insurance Contact Number:
To get in touch with the Aura assistance team, use the number below (from inside the UK):
Contact Number: 0330 127 4509
Contact number is available from Monday to Friday, 9am to 6pm, and 9am to 1pm on Saturdays. Closed on Sundays.
Aura Insurance Customer Service
You can contact the Aura Customer service team via email, and phone number. The phone can be used for a faster turnaround time and has less than 2 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.
Hi there, today I have received my notice of cancellation as I have exceeded my 5000 mileage limit on my insurance. On the 20th of June I rang up to discuss upgrading my mileage and you told me that I will get a call within several days, however I have not got a call and instead just revived a cancellation notice.
Subject: Complaint Regarding Sudden Cancellation of Insurance Policy and Poor Customer Service
Dear Sir/Madam,
POLICY: WISX06PCOL –
NAME OF POLICY HOLDER: SAMUEL WILLIAMS
CAR REGISTRATION: GK15FHG
I am writing to express my deep dissatisfaction with the recent actions taken by Aura Insurance in cancelling my insurance policy without any prior notice or valid explanation. Furthermore, I am disappointed with the inadequate level of customer service I have experienced while attempting to resolve this matter.
On 30th May I secured the insurance on 1 June I received a letter from Aura Insurance stating that my insurance policy, number [Policy Number], had been cancelled due to ‘new information being received’ which is unacceptable. To receive such a sudden cancellation without any notice or rational justification is both unfair, unprofessional and unacceptable.
Since receiving this notification, I have made numerous attempts to contact your customer service department to gain clarification on the cancellation and seek a resolution. Unfortunately, each time I have called, I have been kept on hold for an unreasonable amount of time, with the longest wait being over 25 minutes. This level of service is completely unacceptable and demonstrates a lack of regard for customer satisfaction.
I believe that, as a valued customer, I deserve an explanation for the cancellation of my policy. I kindly request that Aura Insurance promptly provides me with a written explanation for this sudden termination, including any relevant documentation or reasons for their decision.
If I do not receive a satisfactory response within [reasonable time frame, e.g., 10 business days] from the date of this letter, I regret to inform you that I will be left with no choice but to share my negative experience with Aura Insurance on various online platforms and review websites and I will be VERY vocal to ensure other customers are aware of such poor practices. I believe that it is essential for potential customers to be aware of the poor level of service and lack of communication exhibited by your company.
I trust that Aura Insurance will address this matter promptly and professionally, taking the necessary steps to rectify the situation and reinstate my insurance policy. I hope to resolve this matter amicably and to understand what exactly is this ‘new information’.
Please provide a written response to this complaint at your earliest convenience. I can be reached at the contact information provided above. I expect a swift resolution to this issue so please email your response for me to l**********up.co.uk.
Regards,
Samuel Williams