You can use the Allianz Insurance email addresses for making complaints, getting quotes, making claims, or providing supporting documents for your claims.
To make a complaint as a business or a customer, use the email below:
To contact their customer service team for general queries and claims, use the email below:
- Send an email to: firstname.lastname@example.org
Most email requests are replied to within 5 working days, however, depending on the case, it might take more. For more urgent queries, you can use the Allianz Live Chat and Contact Number.
- Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
- Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
- State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
- Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
- Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
- State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.
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