Lightinthebox doesn’t have any Live Chat facility but you can still contact Lightinthebox via tickets. This communication channel is open for the Following Hours:
24 hours a day – seven days a week
To create a ticket or view your old tickets, you must go to Lightinthebox.com helpcenter page and click on “view tickets”, which will redirect you to your account page where you will be able to follow up on your tickets.
Alternatively, you can submit your issues here:
Lightinthebox Customer Service
You can contact the Lightinthebox Customer service team via email and phone. The phone number can be used for a faster turnaround time and has less than 2 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.
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I ordered 5 women’s tops. Order # 22**********8. I really like the tops but they are the wrong size. They are XL and I need a size M. I would like to exchange them all for size M. I have tried to use the on-line return but it will not SUBMIT. I have pictures of all the tops. Please help me to negotiate this. Thank you.